Elysium CRM Consultants recommend Sage CRM for its flexibility, ease of use and fast roll-out. With a host of advanced features to help small and medium business acquire, retain and support the best customers in their market, Sage CRM provides a mature and stable platform that has the power to meet the sophisticated needs of today’s business.
The flexibility you get with Sage CRM extends to your deployment options. It may be right for you to implement Sage CRM at your business premises, or it may suit you better to run it in the cloud. Whatever route you choose, you won’t be locked in as you can migrate between cloud-based Sage CRM and on-premise Sage CRM.
Sage CRM directs your sales efforts towards the most profitable, most winnable deals, and helps you make the most of cross-selling and up-selling opportunities. With instant access to pipelines, calendars, sales reports, contacts, and much more, your sales people are freed up to focus all their efforts on selling. Automated workflow and pipeline management enable sales opportunities to be progressed quickly and efficiently, while data is effectively shared with and accessed by anyone that needs it.
Things move very quickly in sales, which is why Sage CRM gives you immediate access to your data, supporting analysis and decision-making. With point and click reporting plus easily accessible, accurate and timely forecasts, you can see what you need, whenever you need it. Powerful analytics can be displayed on your interactive dashboard, in easy to interpret graphical formats.
Winning a new customer is only the beginning of what should be a long and profitable relationship. But keeping customers happy means ensuring they get what they want, when they want it. From defining processes, to tracking cases and solutions, you can resolve customer issues effortlessly. Sage CRM gives you the tools you need to provide high quality customer care and maintain satisfied customers, and helps you to make every customer interaction informative, effective, and profitable.
You can define your own customer care processes and escalation points, ensuring every case is controlled and managed effectively. Should a customer service case or query remain unresolved for longer than a predefined time, an automatic escalation notification can be triggered. A powerful automatic reminder, this alert ensures every case is followed up and addressed in a timely manner.
An intuitive, customisable dashboard simplifies daily task and activity management. With information from Sage CRM, and system feeds from websites and other data sources, sales and service management has a real-time view of multiple customers’ information. Get up and running quickly using the out-of-the-box sales dashboard, or customise for individuals or teams, based on the person and their role.
Monitor opportunities and pipelines, manage calendars and appointments, and identify powerful networking opportunities from LinkedIn®, all from one place. Easy to use, you see everything you need without switching between screens, saving time, and boosting productivity, in a rich and personalised user experience.
Providing you with marketing features that target the right people at the right time, with Sage CRM you can eliminate guesswork and optimise your marketing resources. You can monitor marketing budgets, calculate direct revenue yields, and track leads and opportunities, ensuring that you focus all your efforts on the prospects most likely to purchase. Maximising your budget, it will help increase your marketing ROI, while highly graphical reports let you see what is going on every step of the way.
In addition, Sage CRM delivers all the power of e-marketing directly to your desktop, enabling end-to-end marketing campaign management and accurate ROI calculations. Open, click, and bounce rates are automatically tracked so that you can deliver well qualified leads to the sales team. A library of over 90 specially designed templates can be executed, with targeted email and drip marketing campaigns, driving your messages to the right people at the right time for maximum impact.