During the Launch phase of any implementation we will ensure that a time-sensitive project plan is drawn up. This will highlight a number of details of the project including:
For our larger implementations, this can be provided in Microsoft Project files for your internal team members to review and update.
In addition to this plan, many of our projects will see a comprehensive Project Charter supplied to the key team members. This important document includes:
Specifying each team member in this document and introducing them the the key concepts of the implementation helps to increase their involvement in the process, making them more efficient in the implementation process and giving them a sense of project ownership.
Throughout every Elysium CRM engagement, key team members will be provided with periodic updates to ensure they are up to date with progress and next steps in the process. This helps us ensure we are always working together towards the organisation’s goals.
Although our team will perform many of the project management duties, it is important for every organisation to appoint one or more project “champions”. The purpose of this role is to assist the Elysium team to organise internal resources to ensure any impact on daily business activities is minimised. In addition, these important team members will often be responsible for assisting with training, testing and first-level support.
Call us today to have a chat about how Elysium Project Management services can assist your organisation to achieve its CRM goals!