Elysium did a fantastic job with the implementation of our CRM system. In our first month following its release, our SLA compliance went from 35% to over 98%. Both the Sales and Service teams now use the system religiously so we get clear visibility into current and future workloads, along with internal accountability. Under Elysium's management the roll-out was really smooth – everyone had the skills they needed to make the most of the new systems and procedures.